How do I contact fbaje support about responsible gaming?

There are two ways to get in touch: send a message directly via the site's live chat, or email support@fbaje.lat. Both channels are active 24 hours a day, 7 days a week, and support is available in Bengali.

For ages 21+

Play responsibly on fbaje

Stay in control while enjoying the games. fbaje believes entertainment is best when it stays within limits.

What is responsible gaming and why does it matter?

Online gaming is a form of entertainment — it is designed to be enjoyable, not a guaranteed way to earn money. fbaje always wants every player to enjoy games consciously, keeping their own budget and time in mind. Responsible gaming means setting your own limits and not crossing them.

When gaming starts causing stress instead of enjoyment, strains relationships with family, or leads to financial difficulties — that is when you know things are getting out of control. fbaje does not want to see that happen. That is why we have integrated multiple safety tools and support services directly into the platform.

On this page you can learn how to set deposit limits, take a time-out, fully exclude yourself for a set period if needed, and how to contact fbaje support if you are experiencing problems.

Our Safety Tools

Set Deposit Limits

Decide for yourself how much you can deposit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and can only be changed at your request.

Time-Out Feature

Need a short break? Temporarily close your account for anywhere from 24 hours to 30 days. During this time there will be no option to place bets or make deposits — your account reactivates automatically when the break ends.

Self-Exclusion

If you want a longer break, choose the self-exclusion option. It is possible to block your account for anywhere from 3 months to permanently. No marketing messages are sent during a self-exclusion period either.

Set a Loss Limit

Decide in advance the maximum amount you are comfortable losing in a given period. Once the limit is reached, no further bets can be placed automatically.

Reality Check Reminder

At set intervals — for example every 30 or 60 minutes — you will receive a notification letting you know how long you have been playing and how much you have spent in total.

24/7 Support

fbaje's support team is available around the clock via live chat and email to help in Bengali. Reach out directly for any concern or question — no judgment, just support.

Check Yourself

Answer the following questions honestly. If more than two answers are "Yes", it is time to talk to support.

Do you end up spending more than your budget and feel regret afterwards?
Do you feel restless or irritable when you are unable to play?
Do you tend to bet more in an attempt to win back money you have lost?
Do you hide your gaming from the people close to you?
Has gaming caused you to lose focus on your family or work?
Have you borrowed money or cut back on essential expenses in order to play?

Tips for Healthy Gaming

Set a fixed budget before you start playing and stick to it.
Treat gaming as entertainment — not as a source of income.
Do not play when you are angry, upset, or under the influence of alcohol.
Take regular breaks and spend time with your family.
Accept losses when they happen — trying to chase lost money only makes things worse.
Use the platform's reality check and limit-setting tools.

Detailed Guide to Using the Tools

How to Set a Deposit Limit

Go to Account Settings, click on the "Responsible Gaming" section, and choose your preferred time period and amount. Increasing the amount requires a 72-hour cooldown, but reducing it is immediate.

Activate a Time-Out

Choose a break of 24 hours, 7 days, or 30 days. During the break you will not be able to access your account, and no promotional emails will be sent.

The Self-Exclusion Process

For a long-term break, email [email protected] or let us know via live chat. The fbaje team will block the account within 24 hours and send you a confirmation.

Review Account History

You can view the complete history of your deposits, withdrawals, and bets at any time. This is the easiest way to understand your own spending patterns.

21+

For Adults Only

fbaje is strictly a platform for those aged 21 or above. Age is verified at the time of account creation. If there is an underage member in your household, use parental control software on your computer or phone and do not share your account password with them. Online gaming is simply a form of entertainment — it should be enjoyed by adults based on their own informed decisions.

Get Help When You Need It

There is no shame in having a problem with gambling — it affects many people around the world. Seeking help in time is the most courageous decision. The fbaje support team will assist you with complete confidentiality.

Contact fbaje Support

Live Chat — Send a message directly via live chat from any page on the site. Help is available in both Bengali and English. Around-the-clock service (24/7).

Email Support — For self-exclusion, deposit limits, or any other gaming concern, write to: [email protected]

Confidentiality Guaranteed — Your request will be kept completely confidential. No information is shared with any third party.

Signs and Effects of Problem Gambling

Problem gambling is a condition where a person loses control over their gambling. It develops gradually and is often difficult to recognise on your own.

Beyond financial harm, it can have a serious impact on mental health, family relationships, and professional life. However, seeking help at the right time can make a full recovery possible.

fbaje believes that a healthy and happy player is the best player. That is why responsible gaming is not just a compliance document for us — it is a core part of the platform's values.

The Role of Family and Loved Ones

If you feel someone in your family is struggling, speak to them with patience and care rather than judgment. Encourage them to acknowledge the problem and support them in seeking professional help.

If you would like to contact fbaje support on behalf of a loved one with their permission, email [email protected]. We will help provide the right guidance.

Remember: the combined effort of a family is the greatest strength for overcoming any problem. fbaje is always by your side.

Responsible Gaming FAQ

Log in to your fbaje account and go to the "Responsible Gaming" section from the Settings menu. There you will find options to set a daily, weekly, or monthly deposit limit. Reducing the limit takes effect immediately; increasing it requires a 72-hour waiting period for your safety.

Yes, completely safe. While account access is blocked during self-exclusion, your balance remains intact. Once the self-exclusion period ends, or if you withdraw the exclusion through support, you will be able to withdraw it.

No. fbaje is strictly for those aged 21 or above. No account is activated without age verification. If an account belonging to an underage person is found, it will be closed immediately.

A time-out lasts from 24 hours to 30 days — the account reactivates automatically once the period ends. Self-exclusion can range from 3 months to permanent and cannot be cancelled before the period is over. For serious concerns, self-exclusion is the more effective option.

There are two ways to get in touch: send a message directly via the site's live chat, or email [email protected]. Both channels are active 24 hours a day, 7 days a week, and support is available in Bengali.

When you activate the reality check, you will receive a notification at set intervals while you are playing, showing how long you have been playing and the total amount spent in the session. You can use this information to make an informed decision on whether to keep playing or take a break.

Play with enjoyment, play with responsibility

Explore fbaje's game sections and enjoy them with your own limits in mind.

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